FAQs

Why we may contact our customer

Please keep in mind that we may contact you for more details of your order if necessary. We may also contact you in the case that the recipient is not available at the time of the delivery.

Sometimes, due to seasonal changes some flowers may not be available. If this is the case, we will contact you offering you a change in flowers and offer a solution for your floral arrangement to be perfect.

Why do you need the recipients phone number?

We may need the recipients phone number in case we may have any issues with the delivery. If we do, we will contact them to set everything up.

When delivering to hotels, why do you ask for the name under the reservation?

We ask for the name under the reservation because this way, the Public Relations team at the hotel can easily locate the recipients room number. This information will not be shared with anyone other than the hotel’s Publica Relations clerk.

What happens if the recipient is not home when you deliver the flowers?

We will do our very best on trying to contact the recipient or yourself before our driver leaves the delivery location. If we are unable to contact you or the recipient, our driver will return to our store with the flowers. After this, our staff will contact you to schedule a redelivery.

How can I keep my flowers fresh?

There are may ways to keep your flowers fresh. You can try and see which ones work best for you. Our recommendations are the following: put your flowers in clean water, trim every stem at an angle and change the water on the vase every two days, keep your flowers from direct sunlight and heat. These are simple steps we recommend, but we also suggest you read an amazing article called How to Keep Fresh-Cut Flowers Alive Longer by Business Insider that is more detailed if you need extra help: https://www.businessinsider.com/how-to-keep-flowers-alive-and-fresh

What happens if I order same day flower delivery after your time limit?

If you order a same day flower delivery after our designated times, we will still try to deliver the flowers but if it is not possible then they will be sent to next day in the available time.